After starting up Confluence, its getting stucked on Server startup in [12203] milliseconds

[Yash Sheetal Bhandarkar]

Hi,

So initially we did tried to stop confluence but it showed error - Stop Aborted and PID file found but either no matching process was found or the current user does not have permission to stop the process. So after this we found out the PID file and killed it.

So after this we tried to stop/start confluence but came up with the error which is attached in screenshot. Then we again tried to check with ps -ef|grep confluence to check if confluence is up or not. But it wasn't. Then we check for the permissions for the confluence.cfg.xml file as it was showing error for it. So the permissions for that was with root. So we changed it to confluence and then tried to start/stop confluence. Then it got stucked on  Server startup in [12203] milliseconds and showed error in confluence UI as added in screenshot - 

HTTP Status 404 – Not Found

Type Status Report

Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists.

Dont know what the issue is. Please help me over this asap.

Regards,

Yash

[Kurt Klinner]

@Yash Sheetal Bhandarkar 

Can you check if the ownership / permission for other confluence related config files is correct.

Please see also https://confluence.atlassian.com/confkb/how-to-set-file-system-permissions-for-confluence-986879252.html

Cheers

Kurt

[Yash Sheetal Bhandarkar]

Hi @Kurt Klinner ,

Initially today till 3.30 PM Confluence was working fine.

We were going to perform some activity for that we need to Stop the Confluence. So when Stopping the Confluence, we come up with the error as - PID file found but either no matching process was found or the current user does not have permission to stop the process.

So for this we killed the pid by going in /opt/atlassian/confluence/work/catalina.id.

Then we tried to stop confluence and start it, then came up with an error as  

Then I again stopped the confluence and changed the confluence.cfg.xml permissions from root to confluence. But then also it solved the issue and this time came up with a new issue as - 

Please help me over this as asap.

Regards,

Yash

[Yash Sheetal Bhandarkar]

Hi @Kurt Klinner ,

I have got the issue solved. The issue was with confluence.cfg.xml file. Something was missing in it. So for this we took the backup file which is usually stored in export folder in Home Directory and then copied that file and use with.

The issue got resolved with that.

[Kurt Klinner]

Glad to hear that you fixed the issue @Yash Sheetal Bhandarkar 

[varatha]

Please helo how to fix this issue

[Nic Brough -Adaptavist-]

Hi Varatha, 

You will need to read the log files to find out what is going wrong.