Anonymous User Not Working

[Candice Caputo]

Hello. We set up anonymous view globally and at the space level but our web page is still not visible to customers not logged into Confluence. When I test the page link in incognito mode I am asked to login.


Please help!

[Trudy Claspill]

Hello @Candice Caputo 

In order for Anonymous access to work for an individual space you have to enable Anonymous access to the Confluence site.

You would find that option at

https://<yourURL>/wiki/admin/permissions/global?tab=anonymous

[Candice Caputo]

Unfortunately, I already did this... Please see below. Is this what you mean?

[Trudy Claspill]

Does the site also have the Jira product installed?

If so, when you try to access Confluence are you using just the base URL (i.e. https://yourCompany.atlassian.net) or are you adding the parameter to specifically access Confluence (i.e. https://yourCompany.atlassian.net/wiki)?

If your site also has Jira, and if you are not appending the "/wiki" parameter to go directly to Confluence, then you may be getting directed to the Jira home page by default. And if Anonymous access is not enabled for Jira, that could be forcing you to the login screen.