Authentication failed: query hash does not match.

[Aswin P K]

Hi Team,

One of the users is facing an issue while accessing the confluence page. PFA screenshot for the Error message. Could you please help me with the solution? 

Thank you

Aswin

[Srinatha Tondihal]

Hi Aswin,

Welcome to Atlassian community. Looks like user permission issue. Can you check if the user has access to space and page he is trying to access ? I would request you to follow below articles which has all the info you will need to set the right permissions:

Permissions and restrictions 

Let me know if that helps.

Thanks,

Srinath T

[Aswin P K]

Hi Srinath,

Yes, user has admin access. 

Thanks,

Aswin