Bi-directional communication between Confluence & JSM

[Brian Jennings]

Via JSM automation, you can use the "Create page in Confluence" and push JSM information into that new page. Once that page is created, is there a way that whatever someone edits on that page could then be sent back to the ticket that created that page? I see that Confluence has its own automation tool, but not sure if that tool includes an "Update JSM ticket" type function.

Reason being is that I am working thru setting up Change Management in JSM and thought about implementing Confluence to some degree.

[Aron Gombas _Midori_ · Accepted solution]

A JSM ticket is just a Jira issue after all. If Confluence Automation allows you updating Jira issues, then it is doable.

An automation rule built from these components can do it!

[Brian Jennings]

Great thanks for the info. Currently, we don't have Confluence Premium, so I was unable to see any Automation functions. I may try out the trial for 30 days to see how it works.