Brikit Blueprint Maker

[Kevin Paulus]

Due to security vulnerabilities, we were required to upgrade Confluence DC to version 9.0.3.  The add-on Brikit Blueprint Maker has not released a compatible upgrade.  Is there a path that allows end users to request support or a pro-rated refund of the software cost?  Going through the Manage Licenses page, the 'Request Support' link opens the Marketplace page but the link there opens a Jira project in which I cannot create a support request

[Laurie Sciutti · Accepted solution]

Hello @Kevin Paulus ~ I recently had a compatibility issue with another one of Brikit's add-ons and submitted a support request to them asking for a fix version which they provided relatively quickly.  If that link doesn't work, give this one a try as I believe you don't have to log in to submit it:  https://brikitsupport.atlassian.net/servicedesk/customer/portal/1/group/1/create/6 

[Kevin Paulus]

Thanks @Laurie Sciutti

I have submitted a problem report with which they should respond.

[mahboob.sharif]

I was wondering if you got response to your report

[Kevin Paulus]

I got a " Just confirming that we got your request. We're on it."  auto generated email followed by a support member explanation that they concentrate on the latest long term support version before tackling the new release versions.  I am waiting further info.