Can't save or edit page with incorrect permission error

[Ryota Hashimoto]

Hi,

I often see the dialog when pushing Publish button or scrolling edit view of page:

We can't show this page
The permissions for this page were changed. Contact an admin for help.

or

This content cannot be accessed.

Your session may have expired. You'll need to log in again or switch to another account to keep working. Log in or switch to another account 

while all users including me didn't change the permission for the page, no session issue since just after login then I can still edit other pages, and I have full permission for the space and page.  Of course tried logout & login didn't help. 

Also, in that state Reverting page will pop the message below

Something's gone wrong.

Try again later.

Once I fall into the situation, neither of publish or discard button work, only close button to get back to the original page works.  Even after reloading, the page will say the same message and I can never change and save or discard anything at that page. 

Is there a good way to avoid such state? 

Thanks,

[Shannon S · Accepted solution]

Hello Ryota,

Nice to see you again, and thank you for also reporting this issue to us.

We've been seeing issues with this in particular with pages created using REST-API, or an add-on, such as one that copies existing page trees to create the pages. Could you tell me if there's any similarity to the pages that you're experiencing this issue with?

The bug we've logged for this issue can be found below:

• CONFCLOUD-70325 Can't publish edits to pages copied with the API
  

When this happens to you, you may find there's a 404 response in your Developer Tools console in your browser.

As a workaround, can you try to edit the page, without making changes, and then publish, and see if the issue persists?

As quoted from the above bug, these are the steps:

1. Edit the page
2. Click on ••• and select View Changes
3. Close the changes dialog and Publish the page

Looking forward to hearing if this helps you.

Take care,

Shannon

[Ryota Hashimoto]

Hi Shannon, thank you for your guidance. 

Not confirmed precisely but the most of pages affected are made by add-ons.  And I also got that empty Publish sometimes resolves this, sometimes won't - the case the page had already edited and no way to undo.  But anyway I can introduce the way you quoted to users, thanks a lot. 

Regards,

[Shannon S]

Ryota,

Thank you for confirming that.

If you ever have a page where that workaround doesn't work, we can have a look at it for you when you raise a ticket with Cloud Support. Note that you'll need to be a site admin, trusted contact, or primary billing/technical contact in order to raise that ticket.

Take care, and have a pleasant rest of your week.

Shannon

[Robb Duke]

I ran into this issue, too. The above prescribed steps worked like a charm. Thank you @Shannon S .