Cannot remove restrictions as an admin

[Bandula Edirisinghe]

Hi Team,

As an admin, I cannot remove the restriction of the Confluence page. it always gives a message "you don't have permission to view this page". 

How do I remove this barrier 

I used this community page, but it didn't work,

https://community.atlassian.com/forums/Confluence-questions/Cannot-remove-page-restriction-as-space-admin/qaq-p/348284

Regards,

Bandula

[Marc - Devoteam]

Hi @Bandula Edirisinghe 

As @Michael F Kelly Jr stated on a premium feature this is possible.

The only option is now to press the request access button and get granted access, or reach out to users who have access to grant you acces.

[Bandula Edirisinghe]

As I explained to @Barbara Szczesniak they have left the company and we didn't have a process to change the owner before they leave. This is our fault.

[Marc - Devoteam]

Hi @Bandula Edirisinghe 

The options you have is to trail Confluence Premium and make the adjustments and revert back to Confluence Standard.

Or contact Atlassian Support see if they can be of asistance.

[Bandula Edirisinghe]

Thank you Marc ! I will contact Atlassian

[Michael F Kelly Jr]

You have to be on premium or enterprise to use an admin key.

https://support.atlassian.com/confluence-cloud/docs/bypass-access-restrictions-on-a-page-with-admin-key/ 

you can trial premium, use the key, downgrade subscription 

https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/

[Bandula Edirisinghe]

@Michael F Kelly Jr  Thanks, I know this. But not in the position to get the premium access to the entire user base only for this simple change. At least it should be allowed to admins i guess

[Barbara Szczesniak]

@Bandula Edirisinghe I will just add to what the others have said that the owner of the page may have a perfectly valid reason why you cannot view the page. For example, it may contain information about personnel, company financials, documentation of a sexual harassment complaint, or plans to sell your company 🙃.

If you request access, as mentioned by @Marc - Devoteam, you will give the owner a chance to either grant you access or explain why you can't have access.

[Bandula Edirisinghe]

The problem is those owners failed to neither change the ownership to another nor change the permissions of the restrictions they applied.