Case-Sensitive Short Links Cause Page Redirection Errors

[Yassine Asghar]

Hello, 
we have a strange behavior when generating short links via the Copy Link button (data-testid="copy-link-button", right top corner), Confluence/DocSpace creates case-sensitive URLs. However, the system normalizes case during access, causing different pages to resolve to the same URL

Example:
- Page 1:

{
"id": "1551335446",
"title": "ABC 123",
"short_link": "https://xxxx.atlassian.net/wiki/x/FoB3X",
"full_link": "https://xxxx.atlassian.net/wiki/spaces/IJK/pages/1551335446"
}

- Page 2:

{
"id": "1551335550",
"title": "XYZ 456",
"short_link": "https://xxxx.atlassian.net/wiki/x/foB3X",
"full_link": "https://xxxx.atlassian.net/wiki/spaces/IJK/pages/1551335550"
}

Problem:
Both 'https://xxxx.atlassian.net/wiki/x/FoB3X' and 'https://xxxx.atlassian.net/wiki/x/foB3X' redirect to Page 2 due to lowercase normalization.

This results in:
- Broken document references
- Incorrect page access
- ...

My suggestion (i searched for an existing bug but nothing found same as this case) is to 
enforce case-insensitive short-link generation and check for uniqueness or a check for the uniqueness or tiny generated url while ignoring case-sensitive

As for now, the only work around i see is to use the full url only ! 

My Questions : 
Are there any exiting bug tickets for this case ? 
Are there any other workarounds ? 

Thanks

[marc -Collabello--Phase Locked-]

My recommendation is to open a support issue with Atlassian.

[Yassine Asghar]

Thanks @marc -Collabello--Phase Locked- , I tried https://support.atlassian.com/contact/#/ 

->Tell us about your problem (Ask AI support chat your questions about any issues you need help with.)
- Described the problem i have as in the question above

-> AI reply : 2 existing suggestions : 
- https://jira.atlassian.com/browse/MIG-1626
- https://jira.atlassian.com/browse/CONFCLOUD-75843

None of them is related to this issue and the last option i get are : 
- Explore Community
- View Documentation

[marc -Collabello--Phase Locked-]

So it seems you need to be on a paid plan to get support.  That is unfortunate.