Confiforms: On Modified IFTTT Emails being triggered twice

[Whitney Fox]

Hi Team,

I have a form where a request is initially created and then later modified by other users (Requestor -> Manager -> Governance).

Based on what the secondary users update, 2 IFTTTs are actioned. The first updates some hidden fields in the form based on selections by the users (sets the update date and status as examples). 

The second IFTTT sends an email to the original requestor letting them know of the updates.

Unfortunately, because the ticket is being modified by the user and modified by the first IFTTT, the email IFTTT is being triggered twice.

Is there anyway to prevent this double email?

[Alex Medved _ConfiForms_ · Accepted solution]

Hi @Whitney Fox and welcome to this community!

Most probably the IFTTT you have to update fields generates onModified event. As this is what it essentially does - modifies the entry.

This page could help to understand what is going on and which rules get applied and in which order

You can set your IFTTT that updates the record to "Stop propagation"

So, if your other IFTTT to send email reacts on a onModified event and does not have the condition or has the condition that does not track the transition of an entry then it will run

Alex

[Whitney Fox]

Perfect, thanks Alex. I was worried the Stop Propagation feature would stop all other IFTTTs from firing. Thanks for explaining how it actually works.

[Alex Medved _ConfiForms_]

Yes, sorry for the confusion - this parameter tells this particular IFTTT not to "generate" new events when it does it's work - be it onModified or onCreated, depending what this IFTTT actually does