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Confluence - Could not add user as a member of group

Giovanni Cardillo
Giovanni Cardillo February 5, 2024

Hello,

I'm trying to add a Confluence Group to an User, but the operation fails.

Screenshot 2024-02-05 11.13.12.png

The following error(s) occurred:

Could not add user 'a.cosimato' as a member of group 'PRODE'. Check your server logs for more information.

The user was already present in the Internal User Directory and both as a Confluence and a Jira user. 

I checked the logs and this is what:

02-Feb-2024 10:46:05.116 GRAVE [ajp-nio-0.0.0.0-8009-exec-10] org.apache.catalina.core.StandardWrapperValve.invoke Servlet.service() for servlet [dispatcher] in context with path [/kb/synchrony-proxy] threw exception [Request processing failed; nested exception is org.springframework.web.socket.server.HandshakeFailureException: Uncaught failure for request https://MY_CONFLUENCE/synchrony-proxy/v1/bayeux-sync1; nested exception is java.lang.UnsupportedOperationException: HTTP upgrade is not supported by this protocol] with root cause
java.lang.UnsupportedOperationException: HTTP upgrade is not supported by this protocol
at org.apache.coyote.AbstractProcessor.doHttpUpgrade(AbstractProcessor.java:931)
at org.apache.coyote.AbstractProcessor.action(AbstractProcessor.java:606)
at org.apache.coyote.Request.action(Request.java:517)
at org.apache.catalina.connector.Request.upgrade(Request.java:2082)
at org.apache.catalina.connector.RequestFacade.upgrade(RequestFacade.java:1123)
at org.apache.tomcat.websocket.server.UpgradeUtil.doUpgrade(UpgradeUtil.java:239)
at org.apache.tomcat.websocket.server.WsServerContainer.doUpgrade(WsServerContainer.java:325)
at org.springframework.web.socket.server.standard.TomcatRequestUpgradeStrategy.upgradeInternal(TomcatRequestUpgradeStrategy.java:74)
at org.springframework.web.socket.server.standard.AbstractStandardUpgradeStrategy.upgrade(AbstractStandardUpgradeStrategy.java:137)
at org.springframework.web.socket.server.support.AbstractHandshakeHandler.doHandshake(AbstractHandshakeHandler.java:297)
at org.springframework.web.socket.server.support.WebSocketHttpRequestHandler.handleRequest(WebSocketHttpRequestHandler.java:178)
at org.springframework.web.servlet.mvc.HttpRequestHandlerAdapter.handle(HttpRequestHandlerAdapter.java:52)
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1067)
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:963)
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1006)
at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:898)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:655)
at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:883)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:764)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.atlassian.synchrony.proxy.web.SynchronyProxyFilter.doFilter(SynchronyProxyFilter.java:79)
at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:354)
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:267)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)
at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:206)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360)
at org.apache.coyote.ajp.AjpProcessor.service(AjpProcessor.java:433)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:890)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1743)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Unknown Source)
10:46:05 [ajp-nio-0.0.0.0-8009-exec-10] o.a.c.c.C.[.[.[.[dispatcher][ERROR] log - Servlet.service() for servlet [dispatcher] in context with path [/kb/synchrony-proxy] threw exception [Request processing failed; nested exception is org.springframework.web.socket.server.HandshakeFailureException: Uncaught failure for request https://MY_CONFLUENCE/synchrony-proxy/v1/bayeux-sync1; nested exception is java.lang.UnsupportedOperationException: HTTP upgrade is not supported by this protocol] with root cause
java.lang.UnsupportedOperationException: HTTP upgrade is not supported by this protocol
at org.apache.coyote.AbstractProcessor.doHttpUpgrade(AbstractProcessor.java:931)
at org.apache.coyote.AbstractProcessor.action(AbstractProcessor.java:606)
at org.apache.coyote.Request.action(Request.java:517)
at org.apache.catalina.connector.Request.upgrade(Request.java:2082)
at org.apache.catalina.connector.RequestFacade.upgrade(RequestFacade.java:1123)
at org.apache.tomcat.websocket.server.UpgradeUtil.doUpgrade(UpgradeUtil.java:239)
at org.apache.tomcat.websocket.server.WsServerContainer.doUpgrade(WsServerContainer.java:325)
at org.springframework.web.socket.server.standard.TomcatRequestUpgradeStrategy.upgradeInternal(TomcatRequestUpgradeStrategy.java:74)
at org.springframework.web.socket.server.standard.AbstractStandardUpgradeStrategy.upgrade(AbstractStandardUpgradeStrategy.java:137)
at org.springframework.web.socket.server.support.AbstractHandshakeHandler.doHandshake(AbstractHandshakeHandler.java:297)
at org.springframework.web.socket.server.support.WebSocketHttpRequestHandler.handleRequest(WebSocketHttpRequestHandler.java:178)
at org.springframework.web.servlet.mvc.HttpRequestHandlerAdapter.handle(HttpRequestHandlerAdapter.java:52)
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1067)
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:963)
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1006)
at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:898)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:655)
at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:883)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:764)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.atlassian.synchrony.proxy.web.SynchronyProxyFilter.doFilter(SynchronyProxyFilter.java:79)
at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:354)
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:267)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)
at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:206)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360)
at org.apache.coyote.ajp.AjpProcessor.service(AjpProcessor.java:433)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:890)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1743)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Unknown Source)
log4j:ERROR Attempted to append to closed appender named [com.atlassian.analytics.client.btflogger].
log4j:ERROR Attempted to append to closed appender named [com.atlassian.analytics.client.btflogger].
05-Feb-2024 10:06:03.219 INFORMAZIONI [ajp-nio-0.0.0.0-8009-exec-10] com.sun.jersey.server.impl.application.WebApplicationImpl._initiate Initiating Jersey application, version 'Jersey: 1.19.4 05/24/2017 03:20 PM'

Can anyone help me, please?

We are using Confluence 7.19.1

Thanks in advance

Giovanni

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1 answer

2 votes
Manne Kjærby - ProProces
Manne Kjærby - ProProces
Atlassian Partner
February 5, 2024

Hi Giovanni

I'm not sure the log you have appended is related to the user issue.

Are you using Jira as a user directory for Confluence?

The error you are getting on the first screenshot, is usually thrown when a user is from another directory and isn't allowed to be edited from Confluence.

If you go the user from the user page in the administration panel, you can see if the user is read-only and which Directory its from.

readonly.png

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Manne Kjærby - ProProces
Manne Kjærby - ProProces
Atlassian Partner
March 25, 2025

@Giovanni Cardillo Did it solve your problem? :-)

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Giovanni Cardillo
Giovanni Cardillo March 25, 2025

Hi @Manne Kjærby - ProProces ,

really I don't remember if it worked one year ago, because a few later we migrated to Atlassian Cloud where there was no problem like this.

Thanks for your help and my apologies for the late answer :-)

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