Confluence free plan, migrated from Data Center, Space is not listed and unable to remove permission

[KC Wong]

I migrated a space from Confluence Data Center to Confluence Cloud (free plan).

When I did that last month, the migrated space did show uip in View all spaces, and I can remove its permissions there and open the space to public.

I trashed and permanently deleted that space in Cloud, then migrated it again. Migration Assistant required an update to continue.

After migration, View all spaces do not list the space "UAT Test Space". Previously this is where I get the option to open the space to public. 

Gear | Space permissions does show the space, but because it is free plan, it is all disabled.

So now I cannot open the space to public nor can I delete it to start over. 

How can I fix this? 

[Rob Horan]

Is there a way to import a space and then remove the permissions to make it viewable without changing away from the free plan?

[Marc - Devoteam]

Hi @KC Wong 

On a free plan your are not eligible to change space permissions, only a paid plan offers permission adjustments.

See documentation as well: manage-permissions-in-the-free-edition-of-confluence-cloud 

[Marc - Devoteam]

Hi @KC Wong 

Permissions can only be changed on paid plans, not on a free plan.

Switch to a paid plan to update the permissions.

[KC Wong]

So you migrate from Data Center to free plan Cloud and forgot to change the space to public first.

Now you have a space you cannot access and can never delete. 

Atlassian may call that a premium feature, I call that a bug.  

[Marc - Devoteam]

Hi @KC Wong 

No, its not.

Its clearly mentioned in the documentation.

https://support.atlassian.com/confluence-cloud/docs/learn-about-confluence-cloud-plans/ 

I don't blame you for not reading the documentation and finding out the hard way, as I did as well.

But yes I blamed myself then as well for not reading the docs

[Rebekka Heilmann (viadee)]

Hi @KC Wong 

Are you the Space admin (or were you in DC)? It's odd that you could change settings and now you can't even see it in the normal View.

It might be an Indexing problem. If you can see the Space in the Confluence Settings, it's definitely there. Because free plans don't get regular Atlassian support I suggest the following:

Upgrade to a free Standard or Premium trial, see if you can recover permissions for the Space and if that helps. You can instantly downgrade again, or use the free trial period to contact the Support about it as you then are on a Standard plan ;) 

[KC Wong]

I realized what's wrong. 

In DC, space UTS is granted to: 

"confluence-users" as a normal user, no changing settings

"admin" with all access.

Since "admin" is the default administrator account and didn't get migrated to Cloud, the space UTS becomes inaccessible. 

But I never changed space permissions, last month when I did it, I can see UTS in space list and an option to make it public is given.

Now I cannot see UTS in space with org admin account. How do I get access to it again? I can't even delete the space now. 

[Rebekka Heilmann (viadee)]

Check the last entry in this documentation for "Recover space permissions": Manage global permissions | Confluence Cloud | Atlassian Support

[KC Wong]

Go try that with a free plan. You will find that whole page is DISABLED. You cannot click anything there.

[Rebekka Heilmann (viadee)]

Like I already said above:

---

"Upgrade to a free Standard or Premium trial, see if you can recover permissions for the Space and if that helps. You can instantly downgrade again, or use the free trial period to contact the Support about it as you then are on a Standard plan ;) "

[Benjamin]

HI @KC Wong ,

I'm not sure about the free plan. However, you probably can migrate set the space to public and just migrate with that setting over to the cloud.

Hope this helps.

[KC Wong]

But I already migrated, I can no longer see the space in view all space, so I can't even delete it.