Confluence not start up

[Burlakov Eduard]

Hello,

I install the Confluence on my server.

I worked in the program and create docs. all was good

But when I rebooted the server (or restart the confluence service) then the Confluence not started.

How to I can troubleshoot the situation, or do you can help me with the issue via TeamViewer please?

Thanks

[Francesc_Arbó]

Hi @Burlakov Eduard,

could you please attach your log in order to know where is the problem? Did you reboot your server without stopping you Confluence instance? Is your confluence service up?

[Burlakov Eduard]

Thank you for your answer

Could you please answer to me where I can find the log file or files? And what name does this file have?

I use the Windows server 2012 system

I tried to reboot the server with the stoping confluence service and without stopping confluence service.

So I tried stopping and starting the confluence service via *.bat files. But I got some result.

[Francesc_Arbó]

Hi @Burlakov Eduard,

You can find the log files in the following URL:

<install_path>\Atlassian\Application Data\Confluence\logs\atlassian-confluence.log

In this file you will have more information of your problem.

[Burlakov Eduard]

That my log file https://yadi.sk/i/0NhWl5rq3a6pwB

Thank you

[Francesc_Arbó]

Hi @Burlakov Eduard,

In your log I can see several times the following error:

2018-08-10 12:56:50,991 WARN [C3P0PooledConnectionPoolManager[identityToken->1bqomz39w1uewnf0zz3z8r|2f10dd3c]-HelperThread-#0] [mchange.v2.resourcepool.BasicResourcePool] log Failed to destroy resource: com.mchange.v2.c3p0.impl.NewPooledConnection@1adcf428
java.sql.SQLException: Some resources failed to close properly while closing com.mchange.v2.c3p0.impl.NewPooledConnection@1adcf428
 at com.mchange.v2.c3p0.impl.NewPooledConnection.close(NewPooledConnection.java:664)
 at com.mchange.v2.c3p0.impl.NewPooledConnection.closeMaybeCheckedOut(NewPooledConnection.java:255)
 at com.mchange.v2.c3p0.impl.C3P0PooledConnectionPool$1PooledConnectionResourcePoolManager.destroyResource(C3P0PooledConnectionPool.java:622)
 at com.mchange.v2.resourcepool.BasicResourcePool$1DestroyResourceTask.run(BasicResourcePool.java:1076)
 at com.mchange.v2.async.ThreadPoolAsynchronousRunner$PoolThread.run(ThreadPoolAsynchronousRunner.java:696)

 It seems a problem with your database. Which database are yo using? What version of Confluence have you installed? Maybe your database version is not compatible with your Confluence version.

[Burlakov Eduard]

we use the default database is H2.

I just wanted to migrate to MySQL. For this, I tried to reboot the server to make sure that is work. But there was a problem.

I did not change anything in the Confluence settings (in config files) I just rebooted the server for the test.

[Burlakov Eduard]

I apologize my working day has come to an end.
I will write to you on Monday.

Thank you.

[Burlakov Eduard]

Hello,

As I said before I use the default database is H2.

I waiting for your answer.

thank you

[Burlakov Eduard]

I also installed the MySQL Server