Confluence: "Share" page option does not provide user selection any more.

[Ambati Murali Krishna]

"Share this Page" option does not provide user selection any more. It only proved the link of the page.

[AhmadDanial · Accepted solution]

Hi there, Ambati.

Can you please confirm on the version of Confluence Server that you are currently running on?

Additionally, can you also verify that you already have a mail server configured for the Confluence instance? The reason why I am checking on this is because of the requirement that is listed here - Share a Page or Blog Post:

The option to add people is only available if your site has a mail server configured.  

Please let me know how it goes on your end.

[Ambati Murali Krishna]

Hi Ahmad,

Atlassian Confluence version is 6.11.1. Mail server is configured.

Can you please help us to get resolve this issue.

Regards,

Ambati.

[AhmadDanial]

Hi, Ambati.

I can confirm that the option is available on my end once I have an SMTP mail server configured.

Before

After

Can you please provide me with the screen shot of the View Mail Servers page so I can confirm how you configured it on your end?

Looking forward to hear from you soon.

[Ambati Murali Krishna]

Hi Ahmad,

Can you please check the below attached mail server and share page screenshot.

Please let me know, if you need anything more than this.

Regards,

Ambati.

[AhmadDanial]

Hi there, Ambati.

In this case, let us try to understand the possibility of the Share Link feature behaving erratically. Even if you configured a mail server that does not work, the behavior is that the Add People section should still be rendered by default. Do you recall making any changes from the backend which could have altered this behavior? 

In addition to that, I would like to investigate this issue further:

• Is this happening across all pages in all spaces?
• How does the Permission and Restricted Pages of the Space look like? 
• Was it working before or is this the first time you had it set up?
• What is the behavior observed after you removed and add the mail server again?
• Do you have any other mail servers that you can utilize besides the one that you are using now?

Keep me posted. Thanks.

[Ambati Murali Krishna]

Hi Ahmad,

Thank you for your valuable comments.

We are not re-producing the issue now. We are enabled add-ons as per our staging server.

Once again thank you for your help.

Regards,

Ambati.

[AhmadDanial]

Hello again, Ambati.

You are most welcome. I would like to clarify on the add-on enablement solution you mentioned since you are no longer able to reproduce the issue.

Can you specifically confirm on the steps you performed on your end as well as the add-on that you were dealing with so that it will help other users who might run into the same problem in the future? Thank you.

[Ambati Murali Krishna]

Hi Ahmad,

Confluence administrator should enable all  System apps.

Regards,

Ambati.

[AhmadDanial]

Hi, Ambati.

Very interesting solution since it is related to Bitbucket while we are dealing with Confluence issue instead. Thanks for sharing.