Confluence (v5.4) "You are not permitted to perform this operation." message with correct permission

[Sandra Meessen]

Hi all, me and my users suddenly get an error message when trying to edit existing content "You are not permitted to perform this operation". 

The confluence-users group has global permissions "can use", also the 2 biggest usergroups we defined in our Confluence have this permission.

Space permissions are correct (didn't change recently) and always worked as expected.

We use internal user directory.

What can be the problem? We use version 5.4.

Thank you and regards, Sandra

[CARLISLE]

You should have write access and not just read access. It appears you have just read access.

[Sandra Meessen]

Hello Carlisle, no we have read and write access, nothing changed in that area recently. What could be a cause is that we upgraded our version from 5.2 to 5.4 recently to be able to export spaces and import them into our new instance (v6.11). Can that be a cause? And what do we do to fix the problem? @Nic Brough -Adaptavist-, do you maybe have an idea for this? Thank you.

[CARLISLE]

When I say read and write, I mean in several spaces not just the Confluence instance. You might consider the DB tables (read and write access for v6.11) and the path to get there (i.e. the networking team). Where is the new instance transmitting data from and to? LIKE what port to what port? And on the DB side, what table to what table? It might be nothing to do with your Confluence settings, but just more to do with your current infrastructure.

[Nic Brough -Adaptavist-]

I'd still want to read the logs to see what the underlying problem is.

[Nic Brough -Adaptavist-]

Re-check the permissions and restrictions on the space and page, and then if they still look like they should allow editing of the page for a user, read the log file to find out what is blocking it.

[Sandra Meessen]

Hi NIc, thank you for your quick reply. I gave myself specific access rights to the space and the page, but error message remains.

What log are we talking about? Where do I find it? And how can I filter the part I'm looking for? 

Thank you and regards, Sandra

[Nic Brough -Adaptavist-]

Sorry, I should have said to start looking in <confluence home>/log - the most likely place for warnings about permissions is in the atlassian-confluence.log file. 

My usual trick is to "tail -f" the log, so I can see what is being written to it in near real-time.  Then in another window, attempt whatever is failing, and then I can see what the failure writes into it immediately.