Confluence works but I cannot edit pages

[Jessica Mulein]

This pops up immediately. Also /heartbeat.js is a 404 because it is not beneath /confluence- and doesn't seem to be respecting the prefix.

[Nic Brough -Adaptavist- · Accepted solution]

The most common cause of this is a problem reaching the Synchrony service.

Check this by going to Admin -> Collaborative editing, and disabling it.  You should find that you can now edit pages, but with the old Confluence 5 style editor.  If that happens, then we'll need to look at Synchrony.

[Steven F Behnke]

OP should also answer whether or not this a new installation or did they upgrade an existing installation? Are they the system administrator? :p 

So little context.

[Jessica Mulein]

The Synchrony stuff was the root cause! Thanks! I'll probably take some time to troubleshoot it eventually, but for now it's off and I can edit again!

Thanks thanks thanks! :)

[Jessica Mulein]

PS It was upgraded and I am the admin.

[Nic Brough -Adaptavist-]

My instinct would be to look at the proxy server.

I had massive problems getting Synchonry to work over https behind an Apache proxy on 6.0.  On 6.2+ it works fine if you follow all the docs, but you still do have to fiddle with the proxy setup for it quite a bit.

[AnnWorley]

@Jessica MuleinWhen you do get ready to tackle the collaborative editing, there are some good diagrams on Administering Collaborative Editing and a good checklist on Troubleshooting Collaborative Editing.