Connecting to JIRA User Directory

[Michael Wolfe]

I have Jira and Confluence running on the same server.  I had to restore my Confluence instance, and thus do the backend magics to get in with the recover admin user.  When I attempt to connect Confluence to the User Directory of my Jira instance I get:

The following URL does not specify a valid Crowd User Management REST service: http://jira.domain.com/rest/usermanagement/1/search?entity-type=user&start-index=0&max-results=1&expand=user

If I copy/paste that URL into a new tab I am given the user/pass prompt, and I can log in using Application Name and Password that I have specified.

I am using Apache to proxy the default Jira/Confluence ports over SSL, and alone that is working.

When I use the URL to test the userDir connection, it is redirected properly.

I have this same setup in production, but that server isn't experiencing any issues.  Does anyone have any suggestions?

[Shannon S]

Hi Michael,

Could you have a look at the following article and see if the suggestions there help resolve your issue? 

• How to troubleshoot The following URL does not specify a valid Crowd User Management REST service

Regards,

Shannon

[Michael Wolfe]

I've looked at that for a resolution, but it has not helped me yet.

The base URL is correct, though if I specify https://... I get:

org.apache.http.NoHttpResponseException: jira.domain.com:443 failed to respond

Specifying the default port for Jira produces the same error message that the URL does not specify a valid Crowd User Management Rest service.

I don't have any environment variables configured.

I can authenticate with the REST page.

crowd.atlassian.com is not a configurable option in logging.

[Michael Wolfe]

I just updated Confluence to 6.11.2 and Jira to 7.11.2.  I restored my custom configs, and was able to connect to the Jira User Database.  Don't know what changes made this possible, but at least I can use this environment again.

[Shannon S]

Thank you for confirming, Michael. Can you confirm that everything is now working as expected? 

Regards,

Shannon

[Michael Wolfe]

I can confirm that everything is now functioning, though I shouldn't have needed to update the software in order to restore functionality.  Thank you for following up though.

Michael

[Shannon S]

Michael,

No worries! I'm assuming the update corrected whichever corrupted setting that caused the issue, so this may be the reason why it's currently working.

Regards,

Shannon

[Will Willis]

I am encountering the same problem and am wondering what settings I should examine to get this working.  I followed the troubleshooting instructions in the link you provided with no luck.  Thank you for any help.

[Michael Wolfe]

I have found that it can be a smoother process to connect to the Jira database after setting up Confluence.  Give that a shot, and make sure you force a synchronization after establishing a connection to the user DB.

[Will Willis]

I am not sure what you mean by connecting to JIRA after setting up Confluence.  My JIRA and Confluence have both been setup for several months.  I am only recently trying to connect Confluence to the JIRA User Directory.  When I try to connect Confluence using the 'Test Settings' Confluence reports the REST error and does not give me the option to save/establish the connection.  I have JIRA/Service Desk and Confluence running on two separate servers.  When I attempt to connect Confluence to the User Directory of my JIRA instance I get the REST error you mentioned.  If I copy/paste the URL into a new tab I am given the username/password prompt.  When I log in using the Application Name and Password that I have specified I get a 403 error.

Forbidden (403)

Encountered a "403 - Forbidden" error while loading this page.

client.forbidden.exception

Go to JIRA home

I have this same setup in DEV(JIRA and Confluence on separate servers), but that setup is connecting correctly. I tested connecting the PROD Confluence to the DEV JIRA and the setup test was successful. This indicates to me that the problem is in some setting in my PROD JIRA.  I am wondering what settings I should examine to get this working?  I have tried the troubleshooting instructions in the following link with no luck. Thank you for any help.