Could not see xxx.atlassian.net any more

[ajeecai]

Hi,

I have migrated data from my local hosted confluence to cloud confluence one year ago, the url is https://xxx.atlassian.net/wiki, but now I found I could not open it anymore. I had though this is a free host for one account, but it looks not? But I didn't get any noticed, I only get the notification that my local host confluence is expired. 

So what happens, where can I find it again? 

Thanks

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @ajeecai ,

There is a specific doc for this https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#DatastorageFAQ-WhathappensifIdeactivateoneofmyproductsWhathappensifIdeleteorunsubscribefromoneproductonanAtlassianCloudsubscription

What happens to Free plan products if they're inactive for too long?

Confluence

Confluence sites on the Free plan will be deactivated after 120 days of inactivity. To prevent your site being deactivated, just log in and view any Confluence page—that’ll count as activity and reset the 120-day clock.

Jira

If all the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after 120 days of inactivity. If any Jira Cloud product on your site is on a paid plan, this doesn’t apply to that site.

Activity is simply logging in and viewing any page within a Jira product on your site. For example, if you log in and view a dashboard, report, Jira admin screen, or issue, any of those would count as activity. To keep your site active, log in, and view something to restart the 120 days.

Read more about deactivating inactive products and other limitations in Free plans.

I'm sorry for that,

Fabio

[ajeecai]

Hi @Fabio Racobaldo _Herzum_ , thank you for the information. Though I think it should send email notification for this deactivation ...

Thanks a lot. 

[ajeecai]

Bad news, my license is starter license so it doesn't provide customer support, redirecting me to this community forum. But, from my license page I see Bitbucket (Cloud) (Monthly Payments), which is renewed monthly at 0$ cost but I can't see confluence(Cloud) item (no matter expired or not). 

This is terrible that the so called free host will be lost without any notification.

[Fabio Racobaldo _Herzum_]

Hi @ajeecai ,

after a while from expiration, a free account will be deactivated. Probably is your case.

Fabio

[ajeecai]

It didn't tell me this kind of relationship, or at least I didn't notice. So now how could I recover the data in confluence, if I renew, will the data be appearing again? 

Thanks

[Fabio Racobaldo _Herzum_]

My suggestion is to raise a request to Atlassian team https://support.atlassian.com/contact/#/

[ajeecai]

Without renewal, it is not allowed to raise support :) So I will renew and ask ... will update here for the result. 

Thanks