Disabled modules of Linchpin User Profiles

[Indeed]

Hi I’m using Linchpin User Profiles 3.11.0, on confluence 8.5.9 datacenter.

These modules are disabled and can’t enable it though “manage app”

Sidebar Module 'My Contacts' (my-contacts)

Profile fields (Linchpin User Profiles) (user-profiles-assistant-module)

Any idea?

Thanks

[Hana Kučerová]

Hi @Indeed ,

welcome to the Atlassian community!

Please investigate the Confluence logs. You should be able to find more information there.

[Indeed]

Hi @Hana Kučerová 

Already checked but can’t find relevant error.

Any idea?

Thanks

[Hana Kučerová]

@Indeed You can try to contact vendor's support https://marketplace.atlassian.com/apps/1211696/linchpin-user-profiles?hosting=datacenter&tab=support, hopefully they will be able to help you more. Without any error message it is hard to tell, what's going on.

[Indeed]

@Hana Kučerová also try that, but still won't answer.