Does anyone have issues with Confluence Tasks not "sticking" when checking them off?

[Bridget Maloney]

This does not happen consistently but my teammates and I have noticed some issues where on pages where we definitely have access to edit, we will "check" the task and it appears to take - but on refresh the task still shows as unchecked. 

We noticed that these stick better when outright going into edit mode on the page, and checking it that way, then saving the page. 

However from viewing the page or the task report, the ability to check a task as complete doesn't always complete successfully and there's no warning to indicate this.   So when the page reloads, or we go back to our task list, the task is still present. 

Unfortunately this is also inconsistent on our team - it might happen a few times for one task and then that same task sticks fine later.  It is hard to recreate this issue. 

I took a look at the JS console and I'm not seeing a network or console error - so I'm not sure why this is happening. 

Does anyone else experience this? 

[Shannon S · Accepted solution]

Hi @Bridget Maloney and @Logi Helgu,

Thank you for bringing this to Community. I've seen a similar bug in different iterations, but there's one lately that affects the new editor and is more reliable in editing mode:

• CONFCLOUD-67026 Checking tasks (action items) is not working in the new editor

Please add your vote to this case if that's the behavior you're encountering. Otherwise, if your situation is different, can you raise a ticket with Atlassian Support? We can take a look and raise a bug if necessary.

Thanks for your help!

Shannon

[Bridget Maloney]

Thank you so much, @Shannon S !

Unfortunately we have had troubles outright recreating this consistently, which makes it hard to confirm. 

However, I did add a vote and watch on this task to stay tuned in!

I also left a comment about how this happens for existing tasks (and not just for ones newly created).  If this is a distinguishing feature and I should create this separately in support, please let me know :) 

Thank you,
Bridget

[Logi Helgu]

Vote too (we'll, I marked the "Affected customers" part...was looking for the vote :D and added a short video to show this in action

[Logi Helgu]

Sadly yes

[Bridget Maloney]

Thanks @Logi Helgu !  Have you noticed any patterns yourself?  I feel like we have *only* seen it on the new editor.  Is that the same for you? Thanks! 

[Logi Helgu]

Looks like it's "more reliable" when in the Edit mode of a page...but if your in the view mode and try to check the box then it seems to be totally random if it sticks or not...there are some other discussion on it here...I kinda just ended with encouraging people to move away from the todos since we also don't have history or anything else to track...sad because they are handy but not reliable.

Not done any testing on the new vs old editor.

[Logi Helgu]

Personally I'm moving away from the checkboxes for action items (wish I was moving to JIRA but I don't have that luxury :( so I might not pursue this further.

I also have an issue with that checkboxes (and labels) are not part of a pages content and changes are not reflected on the page history...so there is no audit trail of who did what :(  I would love to notify Atlassian and request a change for this...but I have other things I've been waiting after for years...so I'm not optimistic on getting much on that issue (since I don't expect many to be bothered with this =)