Draw.io infinite load when attempting to edit diagram

[Tristan Wilson]

When attempting to open and edit an existing diagram we're taken back to Confluence and presented with a blank screen with a loading wheel that spins forever.

[Bill Tanner]

We are having the same problem.  Any updates on this?

[David Benson _draw_io_]

This thread is Confluence Cloud, you're using Server, it's not the same issue.

[Jeff Scattini]

Getting the exact same response. 

Open Confluence Edit view on a page where draw.io macro has been placed. Click macro, click Edit to edit macro. 

Receive a "Loading app" message with endlessly spinning wheel. Been about 4 hours now and draw.io still has not loaded. 

[David Benson _draw_io_]

Ad blocker blocking the draw.io domain from loading?

[Jeff Scattini]

Nope. Could it be related to VPN?

[Marija Radovic]

Hi Tristan,

Could you tell me, please:

* do you experience the same problem in another browser and Incognito mode?

* can you create a new diagram and edit it?

* what steps did you perform? did you try to edit it via: Page edit pencil icon. Page view pencil icon and "draw.io diagrams" section (can be seen on the left when space is chosen)

As a workaround, you can try to download a file and add it back to Confluence page as a new attachment. 

If nothing helps, it would be great if you could send us "Attachments" and "View format panel" (when on Confluence page with a diagram, click three dots on the top right)

You can always contact us at support@draw.io if you wouldn't like data to be shown here publicly.

Thanks, Marija

[David Benson _draw_io_]

Can you submit details to support@draw.io please?