Edit Gliffy Diagram: The specified diagram does not exist.

[Victor Fluchaire]

Hello all,

We are working on Confluence Server 7.13.4 with a Gliffy plugin version 9.5.0 and a valid licence.

Some users reports to us an issue, when they want to edit a Gliffy on their pages, they have the following error:

What they do:

- Click on Edit on the page they want to Edit

- Then click on the Gliffy and select Edit on the macro menu

The macro is not in a special layout (tab, other macro,...)

We have found a workaround by copying an older version of the gliffy by going through the "Attachments" and re-upload en older version.

After doing some search on the forum and Gliffy support page, I did not found a solution or an explanation on this.

We try to compare the code of both diagrams - broken gliffy VS workaround - but nothing unusual . . .

Do you already found yourself in this case?

[Samie Kaufman - Your Gal at Gliffy]

Hi Victor! Sorry for the delay getting to you on this.

I don't have an easy solution for you either, but you can email our team at support@gliffy.com with all this info and they will help you out!

[Victor Fluchaire]

Hello Samie, thanks for your answer.

I will try to reach your team by email and update this post with the solution.

Best regards.