Email Notification Error

[Rochelle Lim]

.I @mention team members so they get an email to alert them that a monthly doc is available for updates, along with a quick link to the page.  The issue is that the body of the email notifications simply shows them, “Error: [com.ctc.wstx.exc.WstxLazyException] Unexpected character '<' (code 60) excepted space, or '>' or "/>" at [row,col {unknown-source}]: [1,423]”. 

Any ideas of what I'm doing wrong that would cause this error in the email notification they receive?

[Marty · Accepted solution]

Hi Rochelle,

I am not on the Confluence team but I will try to help.

This error usually means that there is some text on the Confluence Page that Confluence has trouble processing.  Is there anything special about the page your @mentioning your colleagues on?  Do you have any add-ons being used?

I would suggest starting with a blank page and adding an @mention, to see if that works.

Then you could progressively add content to the page to find out which piece of content is causing the issue.

I hope that helps!

[Rochelle Lim]

I will give this a shot--thank you Martyn!