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Error 500 while saving Drafts

Víctor García
Víctor García October 21, 2021

Hi,

Pretty often we get Error 500 while saving drafts and the work  is lost.

In the logs I see:

20-Oct-2021 22:30:38.797 SEVERE [https-jsse-nio2-8443-exec-14 url: /rest/watch-button/1.0/watchState/57095474] com.sun.jersey.spi.container.ContainerResponse.logException Mapped exception to response: 500 (Internal Server Error)
at com.sun.jersey.server.impl.model.HttpHelper.clientError(HttpHelper.java:273)
at com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:64)
at com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:64)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:64)
at com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:64)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at com.atlassian.confluence.util.ConfluenceErrorFilter.doFilter(ConfluenceErrorFilter.java:24)
at com.atlassian.confluence.util.ConfluenceErrorFilter.doFilter(ConfluenceErrorFilter.java:24)
at com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:64)
at com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:64)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:64)
at com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:64)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at com.atlassian.confluence.util.ConfluenceErrorFilter.doFilter(ConfluenceErrorFilter.java:24)
at com.atlassian.confluence.util.ConfluenceErrorFilter.doFilter(ConfluenceErrorFilter.java:24)
at com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:64)
at com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:64)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:64)
at com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:64)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)

But cannot find aditional info related to 20-Oct-2021 22:30:38.797 SEVERE [https-jsse-nio2-8443-exec-14 url: /rest/watch-button/1.0/watchState/57095474] com.sun.jersey.spi.container.ContainerResponse.logException Mapped exception to response: 500 (Internal Server Error)
at com.sun.jersey.server.impl.model.HttpHelper.clientError(HttpHelper.java:273)

[..]

Any help to how further analyze this?

I've seen similar errors related like duplicate record for a draft workflow ,  Error parsing HTTP request header ,or others, but not really the same.

 

Confluence 7.12.0

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Kishan Sharma
Kishan Sharma
Community Champion
October 21, 2021

Welcome to the Atlassian Community @Víctor García By any chance are you using any different language in your browser ? Just wanted to make sure, you are not facing issue similar to what mentioned in this Bug

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Víctor García
Víctor García October 21, 2021

Hi Kishan,

I'll take a look, thank you

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Víctor García
Víctor García October 21, 2021

I see the :

 javax.ws.rs.WebApplicationException: java.text.ParseException: String, es-419, is not a valid language tag
Caused by: java.text.ParseException: String, es-419, is not a valid language tag

lines, but in the link yoy provide it seems is Spanish (Latin America) related; We are using Spanish Castillian, from Spain; so I understand it happens as well wit this spanish variant

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Víctor García
Víctor García October 25, 2021

Hi Kishan,

 

It looks the issue is related to non unicode character.

It happens in different browsers (Chrome, Firefox, ..)

And we get entries in the logs like:

Line 795767: 25-Oct-2021 10:32:10.070 WARNING [https-jsse-nio2-8443-exec-25 url: /rest/tinymce/1/content/49840593/comment; user: USER.NAME] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://MYCONFLUENCE.MYDOMAIN.COM/rest/tinymce/1/content/49840593/comment?actions=true, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
Line 796794: 25-Oct-2021 10:57:25.353 WARNING [Catalina-utility-1] org.apache.catalina.valves.StuckThreadDetectionValve.notifyStuckThreadDetected Thread [https-jsse-nio2-8443-exec-10 url: /pages/viewpage.action; user: USER.NAME] (id=[27]) has been active for [66,565] milliseconds (since [10/25/21 10:56 AM]) to serve the same request for [https://MYCONFLUENCE.MYDOMAIN.COM/pages/viewpage.action?pageId=57095474] and may be stuck (configured threshold for this StuckThreadDetectionValve is [60] seconds). There is/are [1] thread(s) in total that are monitored by this Valve and may be stuck.
Line 797123: 25-Oct-2021 10:57:45.409 WARNING [Catalina-utility-2] org.apache.catalina.valves.StuckThreadDetectionValve.notifyStuckThreadDetected Thread [https-jsse-nio2-8443-exec-25 url: /pages/viewpage.action; user: USER.NAME] (id=[42]) has been active for [63,841] milliseconds (since [10/25/21 10:56 AM]) to serve the same request for [https://MYCONFLUENCE.MYDOMAIN.COM/pages/viewpage.action?pageId=27526973] and may be stuck (configured threshold for this StuckThreadDetectionValve is [60] seconds). There is/are [2] thread(s) in total that are monitored by this Valve and may be stuck.

NOTE: Usernames and server URL redacted.

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Kishan Sharma
Kishan Sharma
Community Champion
October 25, 2021

Hi @Víctor García thanks for the info. The log you pasted seems to be WARNINGs that can be ignored. I think you might be affected with the BUG i mentioned earlier. I would suggest raising a support ticket to Atlassian Support to help you further with this.

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Víctor García
Víctor García October 25, 2021

Hi Kishan,

Wrong logs attached sorry, my mistake.

It seemswe are being affected by errors coming from use non-unicode characters:

https://jira.atlassian.com/browse/CONFSERVER-53047

 

Is it possible to use them without these errors? (unsaved drafts in our case)

This is a last Confluence version running under Windows.

 

Thank you

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