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Error message when moving content to a different space

Stephanie Hurt
Stephanie Hurt
Contributor
October 15, 2021

When moving pages from one space to another - I received an error message that the Move was unsuccessful as there was an issue connecting with server.  Then 10 minutes later it actually appears in the other space.  Have never seen this happened before.  Does anyone know why this may be occurring?

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Brant Schroeder
Brant Schroeder
Community Champion
October 15, 2021

@Stephanie Hurt 

It sounds like there is a timeout issue on the server or memory issue.  The thread is not terminating but it is taking a long time to complete and the web session is timing out causing the error.  I would suggest working with your Jira admin to review the logs and server performance to see what could be causing the issue.

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Stephanie Hurt
Stephanie Hurt
Contributor
October 18, 2021

Thanks, I will do that.

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