Error while importing Word documents

[Sumit Sharma]

Hi Team,

I have hundreds of use cases in Word files (.docx) uploaded as attachments to my organization's Confluence (server, 7.4.1) that I need to import as pages in our Confluence. Each one has a table with two columns and several rows spanning 3-4 pages or more containing some text content and in some places screenshots. The file sizes are in the region of 3 MB - 10 MB. When I use the 'Import Word Document' option, I get the following error:
"The uncompressed size of your file is too large to import. You'll need to reduce the file to 20MB or less."

Does anyone have a solution? Many thanks in advance for any help.

Thanks,

Sumit

[Kishan Sharma]

Hi @Sumit Sharma I think you might have been affected by this bug

You can try increasing below system property in setenv.sh file and see if that helps.
CATALINA_OPTS="-Dconfluence.word.import.maxsize=30"

[Kishan Sharma]

Hi @Sumit Sharma 

Just wanted to check if you were able to resolve this. I had a similar issue on one of my instance, I was able to work around it by saving the document as "Word 97 2003 Document" and import it, which was then successful.

[Sumit Sharma]

Thanks, Kishan. I tried converting one of the documents to Word 97 - 2003 document as per your suggestion. It dramatically changed the file size from 3 MB to 65 MB and threw an error (413 Request Entity Too Large).

[Kishan Sharma]

Ah that's weird. I believe setting up the configuration in setenv.sh should be the way to go here.

[Sumit Sharma]

I worked with my OPS team again today to ensure the property was set as required in the setenv.sh file. Still no luck.

[Kishan Sharma]

Hm ok, I would advise to raising a support ticket with Atlassian Support for further help on this. If you do and get a solution, please also post here it will help others facing similar issue.