How do I give access to make edits to a user?

[csuhn coloradostate]

I have tried from atlassian. I've tried going to users, picking the individual I want to grant access to and hit the grant access button. It's not working. I've tried site-admins as well. Any help would be greatly appreciated! I need to grant access to user for confluence.

Best,

Gail

[Danno]

@csuhn coloradostate I'm not certain from your post what the actual problem is. Are you tryng to grant access globally from the user management tool or are you trying to give access to a specific space?

[csuhn coloradostate]

I am trying to give access to a specific space. Sorry new to this forum.

[Danno]

Got it. If you aren't the Org and or Site admin you'll need to request that person be given Confluence access first. Do you have access to this screen? Gear logo, User Management.

[csuhn coloradostate]

Thank you! I do have access to that screen and have tried from there, but I'm doing something wrong.

[Danno]

Use the show details link to get to this page to verify the user has Confluence access. I thought I circled the button at the bottom of the page to indicate what switch to turn on.

[Danno]

If that switch is on they should have access to Confluence automatically as a personal space. After that you have to go into to Confluence to add them to specific spaces. 

[csuhn coloradostate]

this is where I am getting confused. She does have access to confluence currently, just not able to make edits. That is what I'm trying to add for her.

[Danno]

OK, at least she is in. Does she have a personal space and can she edit that? If so, then it is a matter of adding her to individual spaces. Navigate to the space, select space settings and then pick Users for an individual.

Then you can add her to all the spaces or just to the one you want via the Edit button.

Once you select Edit, at the bottom of the screen, enter the user's name, and then use the select all for all the permissions or selectively set up what is needed. Good luck.

[csuhn coloradostate]

I went to confluence, teams, then manage access, then I am unsure what to do from there.

[csuhn coloradostate]

I do not believe she has a personal space. We use confluence for our knowledge database for us to use as a team.

[csuhn coloradostate]

I'm not finding where space settings is...

[csuhn coloradostate]

Ok, after some investigating, she does have a personal space with an edit button. I found the space settings and added her with the permissions and she logged out and back in and there is still no edit button. 

[csuhn coloradostate]

I tried going to global permissions as well and still she does not have an edit button to make changes.

[Danno]

@csuhn coloradostate at this point I am not sure what is missing. Please take some screenshots of what you are doing and describe the steps you take. Your reply:

"I went to confluence, teams, then manage access, then I am unsure what to do from there." indicates you weren't able to accomplish all of the steps I tried to outline for you.

Also, it sounds like you didn't know that you can click on my screenshots to open the images in a more readable format. I highlighted the space settings button in the first screenshot.

You've indicated that she has a personal space with an edit button. That tells me she has access and that she can work within her own space. I'm not sure how you might have locked her out of her own space at this point and I'm not sure why adding her to all spaces didn't work.

[csuhn coloradostate]

I did not know I could click on your screenshots to open images. Thank you for letting me know. I'm not sure why it hasn't worked either. The only thing I can think of, she changed her last name. We I don't know if that has anything to do with it or not. I will send a screenshot. I went to space settings, then space access. I added her and gave her permissions. 

[csuhn coloradostate]

apologies, I am unsure how to do a print screen here.

[csuhn coloradostate]

Hello, I enlisted some help and here is what we have figured out:
Helen has been made a user and admin of all of our sites and she does have the pencil icon to indicate she can edit the "C2HND Policies, Procedures, Employee Information" space, but the pencil is missing from the "C2HND" space. She does have the "Create" button, for what it's worth. 
Here are her settings on the "C2HND Policies, Procedures, Employee Information" space:

And here are her settings on the "C2HND" space:


I have had Helen log out, close her browser window, tell the Confluence login screen to "Forget" her, and have her log back in, but she is still missing that pencil icon in the C2HND space.

[Danno]

@csuhn coloradostate I just realized I never sent my last post. This could be your issue.

"The only thing I can think of, she changed her last name. We I don't know if that has anything to do with it or not."

You need to verify if she has multiple accounts. That could definitely cause problems. Fnd the one that allows her access to the personal page and use that for further work. If you can find the other account delete it as well.

If you still can't resolve this it is time to put in a support request to Atlassian. Please reply if you get it figured out. If anything I've mentioned turns out to be the fix please hit the Accept Answer button.