How do I resolve the "Installation file is corrupt" error when upgrading Confluence?

[Jacob Ranz]

I am trying to upgrade Confluence on one of my networks and get the error "The installation file is corrupt" when running the .bin file. I am able to run the .bin file and successfully back up the home directory and then when it goes to actually upgrade after a few minutes it spits out that error. 

Any help on this issue would be much appreciated!

[Tinker Fadoua]

@Jacob Ranz 

• What is your current version?
• What version are upgrading to?
• What errors are you seeing on the logs?

Best,

Fadoua

[Jacob Ranz]

Our current version is 7.4.0

I am trying to upgrade to 7.4.17

I have not had the chance to comb through many logs and it has been about a week since I have done so. Would you be able to point me to some useful log locations? That way when I go to check I am not wasting any time searching!

[Tinker Fadoua]

It should work without issues. 

Here is the link to Confluence logs:

https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html

The first one is the one I always check when there is an issue

Let me know if you have any questions

Best,

Fadoua

[Jacob Ranz]

Thank you! I will take a look and get back to you.