How do you organize global information cross departmentally

[Alicia Pino]

We have several platforms that need documentation. We are an ecommerce company and use 3-4 platforms to accomplish order processing. I proposed that we have a space dedicated to each platform where each department can go in and create documentation based on their piece of the pie so to speak so that all documentation lives in one global space. 

Each department wants to keep the documentation within their own department spaces (marketing, software etc) so that to know how to work on certain aspects of each platform, you have to go to the department space to find the documentation. They've even proposed creating a dedicated space for each platform and then just creating a one page table of contents that links out to where every page is.

How do you all handle cross-departmental documentation needs like this?

[Jonny Adams]

@Alicia Pino I think you could tackle this from either direction by just using labels (tags).

If you go with having spaces for departments then just make sure that documents for platform A are labeled as platform A in each department. That way users can quickly search based on labels.

Here is a Confluence article on labels.

[Alicia Pino]

That's a good idea, thank you! 

[Alex Wetherbe]

It sounds like you may be in need of a single system of record. What are the specific platforms that need to be in sync?