How many upvotes does it take to get an issue looked at in confluence jira?

[Todd Grayson]

At what level of upvoting does the confluence product team start looking at a feature request? 

More than 500? Thousands?  I'm trying to understand why things that are obvious to have between confluence and jira like SUPPORT-1078 as 9 years of waiting for even acknowlegement from confluence, not even a "no wont consider" or "we already built this" would be handy.

[Sharon Helms · Accepted solution]

Hi @Todd Grayson , 

As you might guess, there doesn't seem to be a specific number of upvotes that will trigger action on a particular issue. What I've found to be effective is:

• Find or create an issue in the primary tracker, found at: https://jira.atlassian.com/secure/Dashboard.jspa. (The issue link you provided above is in a different location).
• In addition to upvoting, be sure to add comments to the issue that specifically address how the issue affects your users/workplace. What is the impact?
• Start or join conversations about the issue here in the Atlassian Community. Atlassian team members are also active here, and using all the channels available to you can make a big difference.
• Open an Atlassian Support request: https://support.atlassian.com/contact/#/ . Let the Atlassian support team know how the issue is affecting your users. If you know of a related Jira issue, mention that to the support agent who can make sure your support request is linked to the Jira issue.

Finally, it's true that there are many requests that have been open for years and it can definitely feel frustrating and hard to understand. Something that has helped me a bit to communicate to users about where Atlassian priorities are is the Cloud Roadmap: https://www.atlassian.com/roadmap/cloud and the Confluence Cloud editor roadmap: https://support.atlassian.com/confluence-cloud/docs/confluence-cloud-editor-roadmap/

I hope this helps! Best wishes, Sharon

[Sharon Helms]

Hi @Todd Grayson if you found this answer helpful, would you please "Accept" the answer so it will be easier for other people who have the same question to find? Thanks! Sharon