How to I add a new group on confluence?

[Sophia Li]

I followed the instructions in the Atlassian documentation:

https://confluence.atlassian.com/doc/confluence-groups-for-administrators-138706.html

However, I don't see step 2: Choose Groups in the left-hand panel

I am an administrator on Confluence - so accessibility shouldn't be an issue. 

Any suggestions?

[AnnWorley]

Hi Sophia,

I am not sure whether you are using Confluence Cloud or Server, either way you have to scroll down to see Groups:

Cloud URL:

https://Your_Instance.atlassian.net/wiki/admin/viewgeneralconfig.action

Server URL:

<Base_URL>/admin/viewgeneralconfig.action

Looking forward to hearing whether you can find the Groups on the left when you scroll down.

Thanks,

Ann

[Sophia Li]

Thanks for your reply, Ann!

I'm on the cloud version and I do not have the Groups option on my left side panel:

Is there another way to access this or create a group? Thanks!

[AnnWorley]

I am afraid you will need to reach out to someone with more permissions on the instance. It is possible to be a Confluence Administrator without being a System Administrator, like the members of the Administrators group shown below:

[Sophia Li]

Thanks for you help!