I can create HowTo Articles via the Create button but not the "Add how-to article" button?

[Ernest Koe]

I can create HowTo Articles via the Create button in the Space but not via the "Add how-to article" button. Is there a permissions thing I am missing?

[Ernest Koe · Accepted solution]

Turns on to be a config bug in our instance. Support fixed it. Thanks

[Davin Studer]

When you use the create button you can create new pages in any space. There is a drop down to pick your space. Is it possible that you are allowed to create how-to articles in one space but not the space that has the button on the page?

[Scott Theus]

Hi @Ernest Koe,

When you click the "Create" button you should get a pop-up window with a list of templates. There is a link at the bottom to show more templates, which expands the window to include all the templates that are enabled for that space. You should see a "How-To Article" template in there.

If not you may need to check the project settings under "Content Tools" to see if the template is enabled. 

-Scott

[Ernest Koe]

Hi Scott, I can create with the "create" button just fine. I just can't create with the "add" button. See screen shot

https://www.dropbox.com/s/3nfzma2f7j5c3ph/Screenshot%202018-11-12%2013.41.47.png?dl=0

[Scott Theus]

Ahh...I misread your post! Sorry about that...

Does anything happen at all when you click the "Add How-to Article" button?

[Ernest Koe]

yeah, the pop-up window appears and you can type into the fields but the Create button doesn't do anything

[Ernest Koe]

I feel like it has to be some sort of permissions issue. Do those blueprint or template dialogs need special permissions?

[Scott Theus]

I went through the permissions in my test space and did not see anything that would allow you to create the page from the "Create" button in the space but not from the "Add How-to Article" button. 

This one seems odd to me...I'll ping some of the other Champions and see if they can help.