I cannot edit niether Excel niether Word files. Atlassian Companion is working.How can I fix that?

[Sergey Volchkov]

Screenshot is attached

[Sergey Volchkov]

Kishan, need to remind you, I still cannot work with Word and Excel files.

[Kishan Sharma]

Have you seen my earlier response ? I'll paste it here again -

Thanks for confirming @Sergey Volchkov Unfortunately on 7.0.x versions the dark feature is not compatible. So for now you can continue using Companion app until you upgrade to 7.1.x + confluence version. 

From Confluence 7.3, you don't need to add the dark feature, you can go to General Configuration > Office Connector and enable the legacy Edit in office functionality directly. 

You can raise a support ticket to Atlassian support in case you need further help.

[Sergey Volchkov]

Kishan,

Thanks. I have seen your response indeed. But the point is, it does not work with the Companion as well. Another thing my colleagues within the team are using the same thing succssefuly. So, most likely I have some issues with my system customization.

Another thing is the link on my system is such:

https://confluence.afina.itps.com/pages/viewpage.action?pageId=45908270

However it reads the connection is not protected and certificate is invalid.

What shall I do next?

[Kishan Sharma]

Hi Sergey, is the SSL certificate of your confluence server expired ? Here is how you can check. If it is, you need to ask your system admin team to renew it because it might cause the app not to work.

For Confluence versions 6.11-7.2 (inclusive), Companion is no longer compatible with certain browsers. There's a knowledge base article explaining this issue:

Can’t edit files in Confluence Server using Atlassian Companion app in Internet Explorer, Edge, Firefox, or Safari 

This issue is fixed in Confluence 7.3+ (with Companion 1.0.0+)

[Kishan Sharma]

Hi @Sergey Volchkov Welcome to the Atlassian Community!

Can you please confirm which confluence version do you use ? In Confluence 6.11, Atlassian removed Edit in Office and replaced it with Atlassian Companion app. You can refer how you can enable edit in office as a dark feature on this page.

[Sergey Volchkov]

Hi, Kishan.

Thanks for your resonse. I am using Confluence 7.0.5. What to do next?

[Sergey Volchkov]

* response

[Kishan Sharma]

Thanks for confirming @Sergey Volchkov Unfortunately on 7.0.x versions the dark feature is not compatible. So for now you can continue using Companion app until you upgrade to 7.1.x + confluence version. 

From Confluence 7.3, you don't need to add the dark feature, you can go to General Configuration > Office Connector and enable the legacy Edit in office functionality directly.