Images issues not exported in PDF or Word documents

[Julien Echavidre]

Hi there,

I have a problem in Confluence: when I insert a Jira issue inside a Confluence page, and if this issue have an image in the description field, this image is not shown in the exported PDF or Docx file. I think this is because the image is on a remote server.

Is there a way to fix this? Do you know this problem?

Thanks for your answers,

Best regards,

Julien

[Trevor Angle · Accepted solution]

Hi @Julien Echavidre,

This is Trevor from the Confluence team. Just wanted to let you know that we have fixed this bug for PDF export in Confluence Cloud: https://jira.atlassian.com/browse/CONFCLOUD-37123 

Best,

Trevor Angle

[Shannon S · Accepted solution]

Hello Julien,

This is indeed a known problem. We have a bug for it below:

• CONFSERVER-37123 Images not included in PDF Export of JIRA Issue/Filter macro
• CONFCLOUD-37123 This is the Cloud version of the same bug above.

Please vote on the request that affects you in order for us to keep track of the number of impacted users.

Thank you for reporting this!

Take care,

Shannon

[Julien Echavidre]

Hello Shannon,

Thanks a lot for the info. I have voted. Unfortunately, the issue was created almost 4 years ago... I'm afraid to not have a quick solution for that.

Do you know if there's a 3rd party plugin that can fix the problem?

Thanks a lot. :)

Best regards,

Julien

[Shannon S]

Julien,

I'm not aware of any workarounds, unfortunately. It might be worth having a look at a few of the PDF Export Add-ons in Marketplace?

Another idea; if you were to export to PDF using the Print function in your browser, does it include the images then? 

Regards,

Shannon