Is three an Atlassian Companion app for Confluence Cloud?

[Fahad Akhtar]

Is there an Atlassian Companion app for Confluence Cloud?

[Brant Schroeder]

Yes, you can learn more here: https://support.atlassian.com/confluence-cloud/docs/edit-an-attached-file/#Editfiles-companion

[Fahad Akhtar]

Thank you. I was able to download it. 

When I tried to change a document it opened the document in Word which is what I wanted it to do. I made the changes. When I go back to Confluence a box is shown asking either to "Update" or "Cancel". I cannot click on the "Update" button, why not? I made the necessary changes and now want Confluence to update those changes or upload the new file. 

Do I have to save the file to my computer and then upload it, or should Confluence just update the changes as they happen? If the latter, how does that happen? What do I have to do to make that happen?

[Brant Schroeder]

You have to save the file then click the save button.  Here are the instructions from the linked document above.  

1. Go to the page with the attachment to be edited.
2. Click ••• > Attachments. The Attachments page appears.
3. Click Edit file for a file to open it in the file viewer. The file viewer appears
4. Click Edit with, then select the app name. The first time you do this, you'll be prompted to download the Atlassian Companion app.
5. Edit the file in the appropriate desktop app and save it.
6. Go back to Confluence, and click Update to confirm that you want to save your changes as a new version of the file.

[Fahad Akhtar]

Thank you for that detailed answer, but I'm still having the same problem as yesterday. The "Update" button is greyed out.

[Brant Schroeder]

@Fahad Akhtar Couple of questions.

1. I am assuming that the file was saved.
2. What browser are you using?  
3. Have you tried clearing your browsers cache?
4. Have you tried a different browser?

[Fahad Akhtar]

1. Yes it was saved.

2. Google Chrome

3. No

4. No

[Brant Schroeder]

Can you try a different browser I am wondering if you have an extension that might be preventing it from working correctly in chrome.

[Fahad Akhtar]

I just tried microsoft edge. The 'Update' button was greyed out again. 

[Brant Schroeder]

@Fahad Akhtar I am not able to recreate the problem you are having.  Do you have a firewall or anti-virus that might be causing an issue for you?

[Fahad Akhtar]

I do not think so. Do you have a screenshot that you can share similar to the one I shared? 

I will have to talk to my IT department about this. 

[Brant Schroeder]

Just to make sure that everything is working properly on your end.  When I click edit it asks for access and then opens the document.  When I click save the button turns blue.

[Fahad Akhtar]

I downloaded it for Windows. So what I do is, I click Edit. The document opens in Confluence. From there I click Edit with and it gives me one option which is Word. I click it and it opens up the document in Word. From there I make my changes, I save it to my One Drive and go back to Confluence to see that the Upload button is still greyed out. I have a feeling that is where I'm going wrong. Please advise. 

[Brant Schroeder]

@Fahad Akhtar I am going to confluence and clicking edit on the file.  It launches the companion and provides a notification as Word opens on my desktop.  In the lower right-hand corner I see the companion notification (image shared) and upload is grayed out.  Once I click save on the document it turns blue and allows me to upload the document.  

[Fahad Akhtar]

Click save in Word?

[Brant Schroeder]

Yes, you need to save the document in Word and then the companion will know there is a new version to upload.  

[Fahad Akhtar]

I do that and it does not work. 

[Brant Schroeder]

@Fahad Akhtar do you have another computer you can test on, a personal computer?