Jira Links are not showing correctly

[Jary Nubla]

We have a Confluence page that has a lot of Jira links in it. I often encounter this error

org.springframework.transaction.CannotCreateTransactionException: Could not open Hibernate Session for transaction; nested exception is net.sf.hibernate.exception.GenericJDBCException: Unable to acquire JDBC Connection

What's causing this and is there a way to fix this? We're using Confluence and Jira Cloud

[Nic Brough -Adaptavist-]

That error is about your Jira not being able to connect to the database.

You should have a look in the application log ( <jira home>/logs/atlassian-jira.log ) as it should give you more of the error than the error you've got in the question, including the root cause of the failure.

[Jary Nubla]

I don't think we can access the application log since we're using Jira Cloud

[Nic Brough -Adaptavist-]

Ah, sorry, I misunderstood.

This needs to go to Atlassian Cloud support, over at https://support.atlassian.com/contact as we need to read the logs

[Jary Nubla]

Thanks