Jira Operations smart links doesn't seem to work

[Rob]

Hello Team...I am trying to update the Operations section of Jira service management in our company confluence but if I try and put smart link for "What is a Alert" I get an error display "We can’t display content from this type of Atlassian Support link. Open link in a new tab to view content." It appears that an of the links to Jira Operations are showing the issue. Here is the one the links in question. What are alerts? | Jira Service Management Cloud | Atlassian Support

[Marc - Devoteam]

HI @Rob 

Are you trying to add a link to an external web page on a Confluence page?

You should just be able to paste a link on a Confluence page.

I just pasted this link you provided on a random Confluence page and it works

[Rob]

Hello Marc

Yes sir, I am trying to link to external page in Atlassian support but when I do I get this page. Which is a link to link ...which in not what I want 

[Marc - Devoteam]

Hi @Rob 

What if you pate the link on the page, not type it?

It works in multiple Confluence instances I manage and my free tier one as well.

[Rob]

Hello Marc

Yep...that is what I have done, same results. Are you using the Smart Link option when creating the confluence page for this? 

[Marc - Devoteam]

Hi @Rob 

I misunderstood you.

Creating a smart link like this can only be a link to information in another application. This can't be any URL.

get-started-with-smart-link-embeds 

what-data-is-sent-and-received-when-pasting-a-smart-link 

This is for showing content from another application in Confluence

If you want to use the URL you provided, you can only create a Confluence page and set the URL on that page.

Only other option I can give you is to contact Atlassian on this.