Knowledge Base KB category management

[David Borough]

I am trying to create a base structure for a KB in Jira Confluence, but I do not see the options listed in the following article:

https://support.atlassian.com/jira-service-management-cloud/docs/categorize-knowledge-base-articles/

Is this a permission issue? I can create content for the KB and build out a basic structure with child/parent relationships, but it would be purely based on content, not a true folder/category structure.

Any help appreciated.

[Soumyadeep Mandal]

Hi @David Borough ,

Welcome to the community!

Please check out this article https://www.atlassian.com/blog/jira-service-management/6-steps-to-create-knowledge-base-jira-service-management-confluence

And check out all articles for Knowledge Base https://confluence.atlassian.com/jirakb/all-jira-software-knowledge-base-articles-915144934.html

[David Borough]

Thank you for offering some links. I do not see references to the category issue in these, but I will bookmark them for future use.