Manage KB articles relevant for different software versions?

[Firas Amer]

Hi, 

I am looking for some advise, best practices on how to manage our KB articles relevant for different (supported) version of the product. 

E.g. one article is available for 2.0 version, the other only from 1.9 and up...

Would you manage it with labels (add each relevant version to each article?) and somehow filter this to show it to customers in the Support Portal (Jira Service desk). 

Shall we just have a section "supported version" right below the article?

Thanks, 

Judit

[Thomas Deiler · Accepted solution]

Dear @Firas Amer ,

you could do with labels or titles or sub trees. In the end this will lead to multiple pages that need to be maintained.

On option you could do, is creating a single page that is continuously written but restricted to public. Each time you release a version, you make a copy, that is named different, read-only but visible to public.

If you have a budget, you can have a look on the marketplace for plugins that support "versioning".

So long

Thomas

[Firas Amer]

The single page is not a very good idea, because I need to make multiple versions available for customers. :(

Thanks Thomas. Are there any specific plugins that you personally know and would recommend?

[Thomas Deiler]

Dear @Firas Amer ,

I have no favorite. Best you follow this link:

 https://marketplace.atlassian.com/search?product=confluence&query=version

Take your time to evaluate.

So long

Thomas

[Firas Amer]

Thanks Thomas!

I am just really disappointed that most of the features I need would require purchasing an additional add-on... :(