Missing favicons and emojis

[Frode Aasegaard]

After upgrading to version 7.4.11 on our Server installation we are missing the default icons in our environment. Also, inserting an emoji fails when editing a page. All pictures, users and inserted on pages, are ok.

I guess this is related to the upgrade from 7.4.9 because of a security issue. The upgrade itself went fine. We tried to remove files from temp-folder and work-folder, with no luck. Still no icons from the default folder.

Any suggestions?

Thanks!

[Robert Wen_Cprime_ · Accepted solution]

You may want to try rebuilding the indexes.  Instructions are here: https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-833941594.html

[Frode Aasegaard]

Thanks for this suggestion. Sorry to say it didn't work, still no icons from the folder images/icons/ 

If we try to open the picture/icon in the browser it says error 500. and of course shows nothing. 

We were thinking it could be a permission issue, but somehow strange it works for others after the upgrade..

[Daniel Ebers]

Hi @Frode Aasegaard

it would not be that unusual that some users still can see the icons (for example, if they are still in a browser cache).

In a situation like this I'd recommend you would check if the files are still there and if the permissions are set correctly.
If files are missing (favicons and stuff) you probably could restore them from the previous installation's backup - but that needs further testing I guess.

Cheers,
Daniel

[Frode Aasegaard]

Thanks. 

I checked these things first with no luck. After a while I contacted supported and they suggested to look at the web.xml file.

The <confluence_install>/conf/web.xml file was somehow corrupt. After replacing this one with a copy from the install package it worked fine.