My Confluence Page has been dissapeared

Hello all,

I had spent some time to create the documentation for an internal app for the company I work for.

The URL is

https://cefinnapp.atlassian.net

However since the last 2 months when I try to login to my Confluence Page, I see the following:

Your Atlassian Cloud site is currently unavailable.

Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

Any idea why my Page has gone?

Is my work gone as well?

2 answers

3 votes

Hi @Data Cefinn

Welcome to the community!

It seems that your page has been deactivated. Has your site been actively used lately, or has it been sitting idle for a while?

If your site has been inactive for a while, there's a chance it might have been deactivated. If that’s the case, the Billing Contacts listed for your site should have received several emails beforehand warning of the deactivation.

I suggest you open a ticket with Atlassian Support

Best regards

Sam

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Comment

Sure I will do thanks a lot

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Comment

The problem is that when I try to open a ticket I get a message that my url cant be found

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Comment

Hi @Data Cefinn

I think your site was deleted due to inactivity. If that's the cases all the data is gone and you won't be able to restore it.

Best regards

Sam

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Comment

Hey Samuel,

Thank you for responding.

Yeah after all now after using my url (exactly the same, so I did not do any typo) it works.

Now when I login to my page I get an 401 Unauthorized message.

I have requested access from the admin as it is asking for, but I am the admin (am 100% sure I login with correct email).

Στιγμιότυπο οθόνης (53).png

I am trying to open a ticket for support somehow, but it leads me to community pages only

Thank yo Στιγμιότυπο οθόνης (54).png

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Comment

Hello Samuel,

Thnk you for your answer,

All of a sudden now it does find my url :P (see screenshot) however support always leads me to community.

Also when I try to go to see my page I get a 401 Not Authorized page (see screenshot).

I am always 100% sure I login with my correct account.

Best

Mario Στιγμιότυπο οθόνης (54).png Στιγμιότυπο οθόνης (53).png

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Comment

Hello Samuel,

Thnk you for your answer,

All of a sudden now it does find my url :P (see screenshot) however support always leads me to community.

Also when I try to go to see my page I get a 401 Not Authorized page (see screenshot).

I am always 100% sure I login with my correct account.

Best

Marios Στιγμιότυπο οθόνης (53).png

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Comment

Hello Samuel,

Thnk you for your answer,

All of a sudden now it does find my url :P (see screenshot) however support always leads me to community.

Also when I try to go to see my page I get a 401 Not Authorized page (see screenshot).

I am always 100% sure I login with my correct account.

Best

Marios

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Comment

Hello @Samuel Gatica _ServiceRocket_ ,

Sorry for above, I did not mean to spam you but the message, was not been shown to be sent.

Best regards

Marios Zoulias

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Comment

Hi Marios,

I have successfully restored your site; however, please note that the data has been lost due to a period of inactivity.

Since this site is using a free plan, we can expect that the site will eventually reach the 120 day inactivity limit that is applied to free plans. After which the products on that site will be deleted provided that no users access that site for 120 consecutive days.

Best regards

Sam

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Comment

Hello @Samuel Gatica _ServiceRocket_

Thank you for your time.

Is that anyhow possible, that we get the data back even if we update the plan?

I am pretty confident that over the last 4 months I have at least logged in Confluence.

Thank you

Marios ZOulias

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Comment

Hi @Data Cefinn

Unfortunately, this is not possible, once the site is delete the data is lost forever. The only way tonrecover this is with a backup, do you have a backup by any chance?