New users are automatically subscribed to all space updates (watch default spaces)

[Scott Beeson]

For some reason when I create a new user they are automatically set to watch 2 of our spaces.  This generates a LOT of notifications.  How do I disable this?

[Scott Beeson · Accepted solution]

Okay I just confirmed based on @Shannon S's answer. If you STAR a space DURING the welcome experience it also watches it. If you star a space at any other time it DOES NOT watch the space.

I do not like this behavior.  Users are assuming that "starring" a space is just adding it as a favorite for quick access.  Instead they are getting inundated with emails resulting in alert fatigue. Many users are setting up rules to automatically delete all emails from confluence.  Not good.

[Shannon S]

Hi Scott,

My apologies for the delay as I've been out. Thank you for confirming that behavior! I'm investigating now to see if there's already a feature request for this, and if not, I'll create one.

Take care,

Shannon

[Shannon S]

Hi Scott,

I appreciate your patience. I'm trying to record the behavior, but when I ran through the steps on my test site, I didn't get an option to star any spaces. The only option was to explore a space, but clicking one took me directly to the space. So I am watching the space, but it's the standard behavior, not the problem you reported.

Would you be able to show me an example screenshot of when you star a space and Confluence watches it? I want to send this over to the development team, but I need to share an example.

Thank you!

Shannon

[Shannon S]

Hello Scott,

Thank you for raising this question with the Community! I'm happy to help you.

Regarding those 2 spaces, are they the default spaces that new users are sent to when they log in? There's an action that automatically encourages them to watch the space, so I am curious if that's happening.

If you still have issues, have your site admin raise a ticket with Atlassian Support so we can take a look.

I look forward to hearing from you soon!

Take care,

Shannon

[Scott Beeson]

Oh no.  You're saying it might be part of the annoying welcome experience wizard?  The one that asks them what they're interested in, what their astrology sign is and what they are wearing?  I bet this is it...  I'll watch more closely at the next onboarding.

[Scott Beeson]

Okay I just confirmed. If you STAR a space DURING the welcome experience it also watches it. If you star a space at any other time it DOES NOT watch the space.

I do not like this behavior.  Users are assuming that "starring" a space is just adding it as a favorite for quick access.  Instead they are getting inundated with emails resulting in alert fatigue. Many users are setting up rules to automatically delete all emails from confluence.  Not good.