New users not getting added to confluence-users group

[Chris Price]

Hi Team,

I have noticed that our new users are no longer getting added to the default group "confluence-users" even though it is set as the default group and new users have access is turned on.

Can you please advise?

Cheers

Chris

[Jon Lobsien]

Did you find a solution for this? I also noticed this just recently. New users that are provisioned from Azure can access Confluence just fine, but they are not in the "confluence-users" group. If I invite a new user by email, they are added correctly. 

[Jawann Swislow]

I'm seeing the same with Google Workspace.

[Alex Koxaras -Relational-]

Hi @Chris Price 

How do your users are created/added to your instance? Did that procedure changed recently?

[Chris Price]

Hi @Alex Koxaras -Relational- we add users via Gsuie integration and this has not changed. 

[Kishan Sharma]

Hi @Chris Price 

I think it's because you have not enabled Confluence Product access to new users. Go to --> Administration->Site Settings -> Product Access and enable Add group for Confluence product like below -

[Chris Price]

Thanks @Kishan Sharma , but I have this enabled.

[Kishan Sharma]

Ok thanks for confirming, if they try to login for the first time, do they get any errors ?