Not able to access my confluence instance or the logs

[Karthik Arakotaram]

It keeps loading for a long time and throws the following exception later on.

[Suren Raj]

Hi Kartik,

We're experiencing an incident that is affecting a group of our Cloud customers. This issue is high on our radar, and our engineering team is working actively to resolve the issue.

We sincerely apologize for the inconvenience caused due to this issue.

Please access any of our status pages below and click on *Subscribe* to receive updates about our progress on this incident:

• https://status.atlassian.com/incidents/2x4splh4hgvq
• https://jira.atlassian.com/browse/JRACLOUD-70473
• https://jira.atlassian.com/browse/CONFCLOUD-62960

Best Regards,
Suren Raj

[Karthik Arakotaram]

Hi Suren,

Could you please give me an approximate estimate as to how long this might take to get fixed?

[Suren Raj]

Hi, Karthik.

We as a Support Team don't have any oversight over the estimated delivery of the fix, such an update is also communicated by Product Managers in the bug report and our developer actively working on fixing this issue.

Kind Regard

Suren Raj