PDF Export Confluence collapses

[Malte Redmann]

Today I am confronted with the issue that my Confluence collapses, if I want to export a pdf. 

Is anybody actual confronted with the same issue, or had a similar issue in the past and can help? 

[Alex Koxaras -Relational- · Accepted solution]

Hi @Malte Redmann 

What kind of message are you getting?

Are you on a free or paid plan?

[Malte Redmann]

Hi @Alex Koxaras -Relational- ,

I only get to a blank page with the url of the confluence site i am using. 

I am on a paid plan and normally have access to this function. 

[Rahul]

Even I am facing the same issues. The error message I am getting is " your session is expired. You may need to resubmit the form or reload the page"

[Alex Koxaras -Relational-]

Currently on https://confluence.status.atlassian.com/ there isn't a reported incident about any confluence systems. I just tried on my instance to export a pdf from a page and worked fine.

Can you both of you try from a different browser, with private window and NO extensions loaded? In addition are you the only ones with this problem on your instances, or are there more users?

[Rahul]

I have tried in different browsers and also whole team including admin facing same issue

[Alex Koxaras -Relational-]

@Rahul then you should raise a request to Atlassian's support. Community can't really help you on this: https://support.atlassian.com/contact

[Malte Redmann]

Fine, I will do it too. 

Thanks anyway for your help, Alex!