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PDF Exporting previous version of page

Geoff Daly
Contributor
March 1, 2023

When doing a PDF (or word) export of a page it is creates a document with some content from the current version of the page, and some content from the previous version.

So the rendered pdf has some current and some outdated information.

I have re-indexed, flushed caches, and restarted the server.  Any other suggestions?

1 answer

0 votes
Fabio Racobaldo _Herzum_
Community Champion
March 2, 2023

Hi @Geoff Daly ,

at view level, do you see the correct content? We need to figure out if the problem is the exporter itself.

Fabio

Geoff Daly
Contributor
March 2, 2023

Hi Fabio and thanks for the response.  Yes, both the current and previous versions render correctly onscreen.  It's the exported version that gets mixed.  I should also add that both PDF and Word exports give the same mixed output.  Attached are screenshots of v5 page (current), v4 page, and a marked up screenshot of the PDF.  The exported version has some v5 content in one table, and some v4 content in the second table.

Version5Export.pngVersion4Screenshot.pngVersion5Screenshot.png

Fabio Racobaldo _Herzum_
Community Champion
March 2, 2023

Hey @Geoff Daly , it is weird. I cannot reproduce that error on my server instance.

Try to raise a ticket to the Atlassian support https://support.atlassian.com/contact/

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DEPLOYMENT TYPE
SERVER
VERSION
7.19.1
TAGS
AUG Leaders

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