PDF export fails for Anonymous Users in Confluence - Word export works fine

[Brita Moorus]

Hi everyone! 👋

I'm running into an issue with Confluence and wondering if anyone else has experienced something similar.

When accessing a Confluence page as an anonymous user, attempting to export the page to PDF results in the following error:

"There was a problem accessing this content.

Check your network connection and try again, or contact your administrator for help."

However, exporting the same page to a Word document works without any issues.

Has anyone encountered this before or found a workaround? Any insights would be greatly appreciated!

[Dan Breyen]

Hi @Brita Moorus I did a quick search on Atlassian's Jira Site and found CONFCLOUD-80738 , CONFCLOUD-76302 , CONFCLOUD-74922 which seem to be similar issues with exports and anonymous users.  There may be some other ones out there.  If these are your issue, I would suggest voting for and watching them for updates.

Hope that helps.

[Collista Lewingdon]

@Dan Breyen came here to say the same thing. Great minds think alike. 

[Brita Moorus]

Thank you! Sad to hear that there are no quick solutions and workarounds available. I'll check out the issues and vote for them 🙌