Public Link Shows Error Page – /gateway/api/me Returns 401

[김선진]

 Hello,

I am trying to access a Confluence page using its public link:
https://seoulauction.atlassian.net/wiki/external/MjQ0ZDNlNTdiOThiNGVlYjg5OTRiMjBkMzhiMTg0ZTc

The link returns HTTP 200 OK with HTML content, but when opened in a browser, it only shows an error page ("Something went wrong").
When checking the browser console and network panel, I found the following request failing:

GET https://seoulauction.atlassian.net/gateway/api/me 401

It seems that the request for /gateway/api/me is returning a 401 (Unauthorized) response, which might be causing the public page to fail loading.

Steps I have tried:

1. Opened the link in an incognito browser and on different networks – the issue persists.

2. Confirmed that the page exists in Confluence.

3. Confirmed that public link sharing is enabled for the page.

4. The public link feature is enabled in the site and space settings.

Could you please help me understand why this public link is not displaying properly, even though it is enabled, and why /gateway/api/me is returning 401 instead of rendering the page in guest mode?

Thank you.

[Vishalakshi Narayana Swamy]

Hi @김선진

Welcome to Atlassian community!

We received similar tickets reporting the same behavior today, so we opened an internal incident to investigate this with the development team. The devs reviewed it and already identified the root cause of this issue. Now, they are actively working on finding a fix, which should be rolled out soon.

We apologize for any inconvenience this may have caused your team, and thank you for your understanding and patience.

In order to follow up on the request, I suggest you to raise a support ticket with us here https://support.atlassian.com so that we can keep you notified once the fix is rolled out.

Hope this helps!

Best Regards,

Vishalakshi Narayanaswamy

[Alexander James]

Thanks

[Sebastian Krzewiński]

Hi @김선진 

Did you ask Atlassian support about that? They have better view in logs so they should be able to tell you more. I requested for their assistance here.

Regards,

Seba

[김선진]

Hello,
No, I haven’t contacted Atlassian Support yet.
Thank you for requesting their assistance.

[wsrho]

Hello.
I’m experiencing the same issue as well.
Were you able to resolve it?