Publishing Confluence Knowledge Base

[Mark Cogan]

We are looking to provide read access for our Confluence Knowledge Base to users.  We have a branded intranet and would like to be able to either create a widget that can access the knowledge base or just provide some kind of access for user self-help.  Without having to give people login directly to Confluence, how could we go about that?  

We currently have Jira, Service Desk, and Confluence tied together, so it's about providing something of a support portal that ties back to all of this.  

[Darryl St_ Pierre]

Mark,

Although I don't know the specific steps to accomplish this, I do know the way to accomplish this is by utilizing Jira Service Desk. You define your KB space there. This allows unlicensed users to access the KB. If you do it through Confluence, you need to license everyone who will access the space.

Hopefully that's enough direction, otherwise I'm sure there are others who can give you more details. We are anticipating getting Service Desk, which is why I'm familiar with these details.

Darryl

[Mark Cogan]

Sounds like that's what we're trying to do.  We are looking to publish that Service Desk access onto an intranet wide site.  The idea is that this site will provide access to all internal services including our support.  All of these elements are managed by different groups, so if we can provide this directly in the unified site rather than redirecting users to our Service Desk page that would be huge.

[Darryl St_ Pierre]

Sounds like a challenge! I'm not an advanced enough Atlassian user to know if that level of integration is possible, although it may be more of an internal project for your tech staff to figure out presentation within the unified site. Since it doesn't seem like there's authentication happening (based on no license requirement), there may be a way to create a connection...

Good luck. I hope you get some more in-depth responses!

[Mark Cogan]

Then I shall update this with our final solution.  I think it would be a great thing if on a corporate level Service Desk knowledge base integration to custom sites is something more widely accomplished.  

[JP _AC Bielefeld Leader_]

Hi,

be aware that you can only connect & search one Confluence space per Jira Service Desk project. The access to Confluence must be done via the Jira Service Desk customer portal.

The limit for only connecting a single space to a project made us not using / pushing this solution to our customers.

Best

JP