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Reviewing "reason" for Mail: Error Queue?

Jourdan Feller May 9, 2018

We have emails for a specific project automation that are consistently going unsent via the Mail Queue and reside in the Error Queue. 

We are trying to send these emails to an an Approver user via at "to" of {{issue.Approvers}} {emailAddress}}, {{/}}.

Is there any way to review the detail of the error in the Error Queue to troubleshoot the problem in further detail? 

1 answer

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Steven Behnke
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May 9, 2018

What product are you experiencing an issue with? Are you using plugins to generate these emails? Have you enabled Outgoing Mail Logging?

Jourdan Feller May 9, 2018

We are using the Project Automation add-on. I'll have to check in on Outgoing Mail Logging. Where would that setting be reviewed? 

Steven Behnke
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May 10, 2018

The ability to enable or disable logging is in the Admin > Administration > Logging and Profiling menu section, or <confluence>/<contextpath>/admin/viewlog4j.action

Jourdan Feller May 15, 2018

Thank you Steven! That was very helpful. 

Steven Behnke
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May 18, 2018

Very happy to help

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