Seeking root cause of "License information . . . . . : Notify your administrator that Bob Swift Atla

[David H Stannard]

I'm looking for I'm helping a client. They have valid license for version 8.4.0 for Bob Swift's Confluence CLI add-on. 

I've installed version 8.4.0 of the client on a Linux host in case the most recent version would be incompatible with an older add-on.

License information . . . . . : Notify your administrator that Bob Swift Atlassian Apps - Confluence Command Line Interface (CLI) requires a valid license. Reason: VERSION_MISMATCH

The testing instructions suggest that I have correctly installed the client. The "confluence.sh --action getServerInfo --outputFormat 2" works. So I assume that I have correctly installed both the client and the add-on. The add-on is enabled.

What steps do I need to perform to identify the cause and then correct this?

Adding this discovery: I switched the valid license (but with expired support) to a trial license. And automagically, it solved the problem. I assumed that expired maintenance wouldn't be the problem ... but my assumption seems invalid.

Is my conclusion correcct?


Thank you,

[Deleted user · Accepted solution]

Hi @David H Stannard ,

Thank you for signing up with our portal, please access the ticket Support-4184, we added you as the reporter of the issue, do let us know if you have any access issues on the same.

We would like to work with you on this issue, and please let us know if you have any questions.

Thanks,
Raja

[Deleted user · Accepted solution]

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[Deleted user]

Hi @David H Stannard ,

Thank you for submitting the request with us. Sorry to hear that you are facing a problem with our App.

We are from BobSwift support team and we have created a support request on behalf of you in our portal. Please sign up to our portal and let us know once you are successful with the sign up process. We will add you as the reporter and then you can access the support ticket: SUPPORT-4184

Usually, we face "VERSION_MISMATCH" error for the below scenario.
"A license is invalid if the app's build date is greater than or equal to the license's maintenance expiration date.
That is, if the license says that support is only available through 1/1/2012, then an existing installation of an app version with a build date of 1/1/2011 will continue working indefinitely, but if you install a new version built on 1/2/2012 or later it will not work with the old license."

For more information please go through the VERSION_MISMATCH Error page.

Can you please provide us the below details to analyze the issue further.

• Please make sure your UPM (Universal Plugin Manager) is at the latest level for the instance version.
• Screenshot of the Confluence Command Line Interface(CLI) app with details. Also, let us know if the Confluence instance/app was upgraded recently.

Thanks,
Raja

[David H Stannard]

Hi Raja,

Thank you for your reply. Good information to know. I will provide you the requested information later today or early Tuesday.

Best regards,

David

[David H Stannard]

Hi Raja,

I was unsuccessful in opening the ticket you created on my behalf. So I wasn't able to provide the details you requested.

Ciao,

David

[Deleted user]

Hi @David H Stannard ,

We are sorry for any inconvenience this has caused you so far.

We will help you in signing in to our portal and help you with the reported issue. Please follow the below steps to signup with our portal.

1. Click here to signup with our portal. Provide your email id and click Send link.

2. You will be receiving an email to the above email id to sign up with our portal.

3. Open the mail and click the Sign up button. You will be redirected to our portal.
(If you see The link is bad, then, click Go back and log in with your email id).

4. Login to our Help Center with your email id.

Once you are successfully logged in, let us know we will be adding you as the reporter of the issue, then only you can access the ticket Support-4184, later you can share the requested information with us.

Thanks,
Raja